Shipping:
- Delivery within 24–48 hours in Lagos.
- Outside Lagos: 2–5 working days delivery.
- Free delivery on first orders above 50,000 naira.
- Tracking details are provided once dispatched.
Please note: We do not own the products listed on our website and are not affiliated with any of the brands. We are resellers and do our best to ensure product quality and customer satisfaction.
Returns:
We want you to feel confident and satisfied with every timepiece and accessory you purchase from us. If something isn’t quite right, we’ve made our return process simple.
Eligibility for Returns & Refunds
We accept returns or exchanges under the following conditions:
- Unworn and Unused: Item must be in brand-new condition, with no signs of wear.
- Original Packaging: Tags, protective films, box, and all original accessories must be intact.
- Return Request: Must be made within 7 days of receiving your item.
- Return Timeline: Once approved, the item must be shipped back within 14 days.
- Valid Reasons: Returns are accepted for Defective or damaged items.
Incorrect item sent.
Items NOT Eligible for Return
- Final Sale & Discounted Items – All clearance or sale purchases are final.
- Used or Altered Products – Items that have been worn, resized, or tampered with.
Refunds or Exchanges
You can choose between:
- A refund to your original payment method
- An exchange for another product of equal or lesser value
Return Shipping
- Customer’s Responsibility: The customer will cover the return shipping costs.
- Exceptions: We’ll cover the return shipping fee if the item is defective or incorrect.
Processing Time
Once we receive your returned item and inspect it:
- Refunds are processed within 7–10 business days.
- You’ll receive a confirmation email once your refund or exchange.
Contact Us
For any return-related inquiries, contact us at:
Email: info@fiwastore.com.ng
WhatsApp: 081 6117 3063
By purchasing from Fiwa Stores, you agree to this return policy.
FAQ Page
How long does delivery take?
Delivery typically takes 24 – 48 hours within Lagos and 3–5 business days to other parts of Nigeria, depending on your location and courier availability.
We aim to process all orders within 24 hours (excluding weekends and public holidays).
Do you deliver outside Lagos?
Yes, we deliver nationwide across Nigeria. Whether you’re in Abuja, Port Harcourt, Ibadan, or anywhere else, we’ve got you covered.
Is home delivery available?
Absolutely. We offer convenient home delivery to your doorstep. Please ensure you provide a valid phone number and complete delivery address during checkout, so the courier can easily reach you.
What payment methods are available?
We offer several secure payment options:
- Card Payment via Secure Gateway
- Pay on Delivery (Lagos only – limited areas)